Warranty

Rejuva Fresh offers a 1-3 year Warranty and life-time customer support on all of our machines. (If a machine has a 2 or 3 year Warranty, it will be stated in the relevant product description.  Unless otherwise stated the Warranty is 1 year.)

The information about the Warranty that follows applies only to Rejuva Fresh machines, and not to consumables such as gels and liquids.  

Warranty Overview:

We offer a 12-36 months Warranty for the main machine and for spare parts.  Spare parts do not include consumables nor disposables such as replacement bulbs. The Warranty is not transferable unless your request for transfer is approved by customer support.

Warranty for Main Machine:

We guarantee your machine against defects in construction for 1 - 3 years from the date of delivery. When a structural defect in the main machine is brought to our attention, and evidence (such as a clear video and/or photos) is provided demonstrating the structural defect, we will arrange for necessary repairs by providing videos showing clearly step by step how to fix the issue, or, only when deemed necessary by the sole discretion of the technicians of Rejuva Fresh, send the machine to our center for repair.

Exceptions:

The above guarantees do not apply and the Warranty described on this page is void if cooperation by the customer to provide requested information such as photos and videos, is ignored or refused.

Warranty for Spare Parts:

We guarantee the parts/accessories of your machines against defects for 1-3 years from the date of delivery.  This means, by definition, that if any part of your machine, such as a handle, is not functioning properly due to a structural defect in construction of the part, and this is brought to our attention (for example if you provide a video demonstrating the malfunctioning of the part and the technician of Rejuva Fresh confirms the malfunctioning is due to a structural defect), we will arrange for necessary replacement the part/accessory, free of charge.

Shipping Costs:

During the first 3 months of the active Warranty period, shipping costs of spare parts will by paid by Rejuva Fresh.

After the first 3 months, shipping costs of spare parts requested and paid for (at cost) will be charged to the buyer/customer.

During the entire active Warranty period, should the main machine need to be  repaired, Rejuva Fresh will provide thorough instructions on how to repair the machine for free and also provide support by video conferencing.  Should professional repair by our repair center be required, shipping and delivery costs both ways will be the responsibility of the buyer/customer. 

Warranty Exclusions:

The Warranty does not cover damage or defects caused by any of the following:

- Failure to follow usage instructions/misuse of the product 

- Cases in which the buyer/customer refuses to or neglects to provide any evidence of the defect or damage claimed (example - negligence to provide a video)

- Alteration of the product

- Impact or insertion of foreign objects

- Application of harmful chemicals 

- Normal wear and tear

Support After the Warranty:

Rejuva Fresh will continue to be available to provide technical and related support, however there may be a cost for the buyer/customer, depending on what is needed.  (Rejuva Fresh will provide free technical advice and needed replacement parts at a reasonable cost).